Background: In an effort to reduce health-care disparities, there has been a recent surge of
interest in the remote provision of care. Audiologists have begun to provide screening,
diagnostic, and rehabilitative services via telehealth technologies.
Purpose: To evaluate the feasibility and perceived benefits of providing remote hearing aid
follow-up appointments in a controlled clinical environment and in participants’ homes.
Research Design: A descriptive quasi-experimental study was completed.
Study Sample: The study consisted of two phases. The in-clinic phase included 50 adults with hearing
loss who participated in remote hearing aid follow-up appointments at Vanderbilt University
Medical Center. A subgroup of 21 adults from the original in-clinic phase plus one
additional participant completed the in-home appointments.
Data Collection and Analysis: All participants completed the Montreal Cognitive Assessment and study-designed questionnaires.
All participants were asked to install proprietary distance support (DS) client software
on a laptop or desktop computer and participate in hearing aid follow-up appointments.
Results: The majority of participants in both groups installed the DS client software with
no assistance other than written instructions, and indicated a preference for DS appointments
over face-to-face appointments.
Conclusion: On average, participants and the study audiologist were satisfied with remote hearing
aid follow-up visits. Additional support might be needed for older patients with little
confidence in their ability to interact with technology.
remote hearing aid support - telehealth - telemedicine - telepractice
